Warranty, Refund & Return

Warranty Policy and Procedure:

  • Warranty period will be stated on the product description.
  • Shipping fee for warranty claim / return / repair are covered by customer.
  • ASJ will cover shipping fee for replacement or repaired product within 14 days 
  • Printed invoices / receipt will be required as a proof of purchase.
  • Warranty claims which do not fulfill the steps above will not be processed due to missing information.

How do warranty claim?

STEP 1: Email to sales@asj.com.my and provide the following details:

             – Name

             – Contact Number

             – Delivery Address

             – Purchase Order Number

             – Problem

STEP 2: Upon confirmation, a mailing address will be provided.

STEP 3: Faulty product must be delivered in its original packaging (including accessories, manuals, documents and free gift) back to ASJ.