Warranty Policy and Procedure:
- Warranty period will be stated on the product description.
- Shipping fee for warranty claim / return / repair are covered by customer.
- ASJ will cover shipping fee for replacement or repaired product within 14 days
- Printed invoices / receipt will be required as a proof of purchase.
- Warranty claims which do not fulfill the steps above will not be processed due to missing information.
How do warranty claim?
STEP 1: Email to firstname.lastname@example.org and provide the following details:
– Contact Number
– Delivery Address
– Purchase Order Number
STEP 2: Upon confirmation, a mailing address will be provided.
STEP 3: Faulty product must be delivered in its original packaging (including accessories, manuals, documents and free gift) back to ASJ.